About Direct Energy
Who We Are
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
We make energy work harder for our nearly five million home and business customers across North America. We compete to earn their business every day. We empower our customers with simple solutions to track, understand, and control the electricity and natural gas they use. We provide the insights they need to make smarter decisions, be more efficient, reduce their energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
Our Footprint and History
Direct Energy is a large company with a history of impressive growth. Acquired by Centrica, plc in 2000, Direct Energy has steadily grown to approximately 6,200 employees and nearly 5 million customers in North America . We're backed by and are a wholly owned subsidiary of Centrica, plc with over 28 million customers on both sides of the Atlantic. Centrica is financially strong and is traded on the London Stock Exchange under the symbol CNA.
Headquartered in Houston, Texas with regional offices across North America, Direct Energy operates in 50 US states, the District of Columbia and 10 Canadian provinces.
- Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.
- We provide residential natural gas and electricity products in in 13 U.S. states, as well as Alberta, British Columbia, and Ontario.
- We provide the insights our customers need to make smarter decisions, be more efficient, reduce their energy use, and potentially save money.
Building Partnerships and Developing Resources to Help Customers Make Smarter Energy Choices
The future of energy depends on consumer empowerment. Direct Energy places innovative tools into the hands of consumers, enabling them to make smart decisions for their homes and businesses.
Our everyday innovations include strategic partnerships and proprietary technologies that help guide consumers toward energy efficiency and potential monetary savings. Direct Energy provides accessible, practical tools and resources that are seamlessly incorporated into everyday practices.
When you invite Direct Energy into your home or business, we take that privilege to heart.
Direct Energy & Hive
Founded in 2012 by our parent company, Centrica, Hive is a family of beautifully designed smart products and services that enable people to manage and connect with their homes, wherever they are.
With Hive, customers can control their homes remotely through a smartphone, tablet or laptop. Created to make smart home technology accessible to everyone, Hive uses leading-edge innovation to develop products and services that are simple to use, effective and beautiful.